e24 Program Requirements
The following information must be provided to ensure proper handling of your e24 order:
Send the purchase order and artwork in one email to e24@etsexpress.com by 6pm EST (3pm PST), with PO number in the subject line.
PO CONTENTS AND ART SUBMISSION
- Purchase order must reference e24 and artwork must be included in the same email. (click here for sample PO)
- Order must adhere to published pricing listed in our current quarterly catalog or on our website.
- Include contact name, email, and phone number for use in the event of after-hours questions and issues. If an issue arises and we are unable to reach anyone, your order may need to be resubmitted.
SHIPPING INFORMATION
- Preferred shipping method must be listed. (i.e. Ground, overnight, two-day, etc)
- When a shipper acct # is provided, please also provide the company name and bill to address that the account belongs to.
- For international shipments, please provide contact name and phone number
- Up to 5 drop ships permitted - must be in case quantities.
ART FORMAT
- Artwork must be 1 color run in vector format with all fonts converted to outlines. File should be saved in .eps, .pdf, or .ai format.
- Art must be submitted to size and will be printed as is. Adjustments to art (including, but not limited to, size, placement, orientation, typesetting, copy, and color) are not offered with e24.
- A proof will not be provided for approval.
Please note: QR codes are not eligible for our rush services unless submitted as a reorder
ADDITIONAL INFORMATION
- Client's account must be current and in good standing with ETS Express. Prepaid accounts must supply a credit card number on the PO.
- Maximum quantity - 3,000 pieces.
- One side, two side, or wrap imprints accepted. (Items requiring an additional location are excluded)
- Freight equalization program applies on orders with one ship to location.
The following are excluded from e24:
- Cup2go
- Foil Imprints
- Elyse bottles
- Chiller bottles
- H2go Bali
- H2go Inspire
- H2go Neo
- H2go Karma
- H2go Zen
- Incore imprints
- Elgin bottles
- Paper insert tumblers
- Porcelain Terra tumblers
- Porcelain H2go Salerno
- Clearance items
- Spec samples
- Halos and precious metal imprints
- 4 color process imprints
- Special packaging
- Self promos
- Pre-production proofs
- Whitney mugs
It is our intent to accept all qualifying orders for e24 service; however, factors such as production capacity and inventory will affect availability.
